How Zomato responded to reports of companies closing immediate service

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Zomato is renaming Instant, its 10-minute meal delivery service, and not shutting it down, a company spokesperson said. The statement comes amid reports that the company was planning to shut down Instant, which launched less than a year ago, due to tough market conditions.

However, the spokesperson clarified that a new menu for the operation was being worked on. “Instant is not closing. We are working on a new menu with our partners and rebranding of the company. All finishing stations will remain intact and no people will be affected by this decision,” said the spokesperson. The food aggregator had launched Instant in March 2022.

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Earlier this month, Gunjan Patidar, co-founder and Chief Technology Officer of Zomato, resigned from the company. Patidar was one of Zomato’s first few employees and built key technical systems for the company, it said in a filing.

In November last year, another co-founder of the company, Mohit Gupta, resigned. Gupta, who joined Zomato four and a half years ago, was elevated to co-founder in 2020 from the position of CEO of his food delivery company.

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Zomato had witnessed some top-level exits last year, including that of Rahul Ganjoo, who was head of new initiatives, and Siddharth Jhawar, the former vice president and head of Intercity, and co-founder Gaurav Gupta.

On the other hand, in the recent Fairwork India Ratings 2022 report, Zomato scored 4 out of 10 based on providing fair working conditions for gig workers. The ratings are determined based on the assessment of various online platforms based on five principles: fair pay, fair terms, fair contracts, fair management and fair representation.

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