WhatsApp’s new feature now lets you search for businesses, follow these steps
WhatsApp Acquired by Meta In a few countries, WhatsApp has added a new feature called “Business Search” that allows users to look up businesses, contact them, and make purchases directly from the app.
As a result, consumers no longer have to look up phone numbers on websites or in their contact list, according to a WhatsApp blog post.
“We want to make it easier for people to get more done on WhatsApp. Part of that is developing better ways to connect with companies. And while millions of businesses in Brazil use it to chat, we haven’t made it easy to discover companies or buy from them, so people end up having to use workarounds,” Mark Zuckerberg, CEO of Meta, said in a statement.
WhatsApp has not yet specified a time frame for when its Indian users will be able to use the “Business Search” tool, but the social media network notes that it plans to expand the feature’s availability to new countries “in the coming months”.
Here’s how to find businesses on WhatsApp and how to buy from them:
Step 1: Open WhatsApp
Step 2: After selecting the chat icon, select “Discover” and then “Companies”.
Step 3: Then decide how you want to share your location.
Step 4: Tap CONTINUE to use your location to look up local businesses.
Step 5: You can also choose a location manually or use a map.
Step 6: Enter the search query for the company you are looking for.
Step 7: By tapping a filter chip at the top of the list, you can further refine your search. You can use WhatsApp to filter businesses by category, location, open status, or catalog.
Step 8: Tap a company to view the company profile.
Step 9: By clicking on the chat button, you can start a conversation with the company profile.
WhatsApp also announced in a blog post that it is expanding in Brazil the ability to use a credit or debit card to make a payment from a chat.
The beta users of the instant chat app can now link their accounts to additional phones and Android tablets.